Refund and Returns Policy

If you’re unsatisfied with your purchase(s) from us, you may return the item(s) as long as the following conditions are met:

You have within 30 days of receipt for a return/refund.
The item must still be in its new condition – no damage, no scratches, still in its original packaging and with complete parts and accessories. A restocking fee of 20% will be deducted from the issued credit on scooter’s, lift chairs, power chairs, respiratory equipment and wheelchairs.
You must notify us at 228-731-3313 or by email [email protected] of the return or refund and request a Return Authorization (RA) within 30 days of receiving your purchase.
Once the RA has been received and processed, further instructions on how to return the item will be given within one business day.
Unfortunately, all delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
As the customer, you will be responsible for the return shipping fee.
You can expect your refund within 5-7 days after we have received and completed the inspection of your returned item(s). To complete your return, we require a receipt or proof of purchase.
If a wrong item was received due to our mistake, we will pay for return shipping and or exchange/refund item.

Customer Responsibilities – Delivery:

Customers are responsible for inspecting the product at the time of delivery. The customer is not justified in refusing a damaged shipment unless damage to the outside of the carton is severe. In cases of partial damage or loss, the customer must accept the entire shipment. Notify Coastal Medical Equipment immediately so that a formal review and determination of final disposition occurs. In most cases, repairs or replacement parts will be provided at no cost.

Inspection Upon arrival:

• Check all freight for evidence of loss or damage upon receipt while the driver is present. If this is not possible sign the delivery receipt “Subject to Inspection”.
• In the event you receive a damaged carton or product/part, you must make all notations on the carrier delivery receipt to ensure Coastal Medical Equipment right to claim reimbursements. (e.g.: carton crushed, hole in box, please be specific)
• All product and parts should be inspected within 48 hours of receipt, even if no visible damage is evident.
All contents and packaging must remain intact for carrier inspection. Carriers may reserve the right to inspect the product or waive inspection.
• Returns Policy – Freight Refunds
A return authorization from Coastal Medical Equipment Products is required.
For the guidelines on returning products and/or parts. The item(s) must be returned with all parts and accessories in the original packaging/cartons, and in new condition.

Refused Goods:

Refusal of a package may incur deductions from your refund. The original shipping costs, return shipping fee, and a 20% restocking fee will be deducted from the issued credit.

Additional non-returnable items:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 20 days after the RA number has been issued.

Approval:

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5-7 days.

Cancelled Orders:

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee (minimum $20) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Disputes:

If you have a dispute with you payment or item please call us at 228-731-3313 or email [email protected] so we can get this corrected ASAP.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Coastal Medical Equipment
450 East Pass Rd. Ste. 1
Gulfport, MS 39507
228-731-3313

To return your product, you should mail your product to the above address.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Coastal Medical Equipment prides itself in insuring you are Happy with your product and service from us an will do everything we can to make sure you are satisfied. Thank You and have a Blessed day.